Terms and Conditions
RETURNS/EXCHANGE/CANCELLATION & DAMAGES POLICY
Our returns policy will vary depending on the item you purchase. Please check the “Shipping & Returns” tab on the relevant product page for the specific returns policy on your item.
‘Change of Mind’ Returns/Exchange: Changed your mind? It happens! We’re happy to issue you with a store credit to the value of your original purchase (less the amount for freight) within 14 days of receipt of your order so you can choose something else that suits you better. *However, if your goods have been assembled and the packaging has been removed we cannot accept a ‘change of mind’ return.
‘Change of Mind’ return item/s must be delivered to our Brisbane warehouse in unmarked condition within its original packaging within 7 days once your Return has been authorized. When we have received the goods, we’ll issue you a store credit so that you can start shopping again.
Items that cannot be exchanged or refunded for “change your mind” include:
a) Custom order or special order
b) Electrical products,
c) Orders shipped overseas,
d) Sale items
Please check the Shipping & Returns tab on the specific item you are ordering.In order to complete a ‘change of mind’ return, you must contact us within 14 days of receiving your order via email only to firstname.lastname@example.org. You will need to advise us in writing of:• your name• order number• the product you wish to return. and • the reason for return. We can then authorize your return and provide return shipping instructions. Items cannot be returned or exchanged without prior notice and authorisation by STYL Living.
Returned items must then be returned in full original packaging to our warehouse address:STYL Living49 Vulture Street West End, QLD, 4101.
Once your returned item has been authorized for return and your returned item has been received, you will be offered the option of an exchange or store credit, according to your preference. The value of your return will be the purchase price you paid less any shipping costs incurred.
Please Note: we are unable to issue refunds for ‘change of mind’ returns, only store credit.
How to organize your Return:
- The initial delivery cost is non-refundable.
- You are also responsible to pay for the return shipping of your item.
If we have provided free shipping or discounted your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location. Please contact us prior to making a purchase if you would like to be advised of the possible return shipping charges.
- You are responsible for the return shipping of the item to the STYL Living Warehouse.- All items must be returned unused, and in re-saleable and original condition.
- Items also must be returned in original packing and care taken with re-packing to avoid any damage during transit.You may return your item using your delivery carrier of choice such as Australia Post or a courier. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, and any loss or damage to the item.
Cancellation of an order is not permitted if a courier has been dispatched to collect your order from our warehouse. Contact us immediately if you wish to cancel an order. Please check the “Shipping & Returns” tab on the product page for the specific returns policy for the item you have purchased. Please also see our general returns/exchange policy.
Manufacturer’s Fault or Damage:
We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by phone at 1300 00 STYL or email: email@example.com. We also request that you provide digital photographs of the damage or faulty item.Once we have received your request and it has been processed by our staff, we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.Please note that we cannot accept returned items without prior notification and an authorisation code. All claims must be reported within 24 hours, to abide with our terms and conditions.
You received the incorrect item:
Please contact us within 24 hours of receipt of delivery if you receive an incorrect item from what you ordered. We will organise collection and re-delivery of the correct item if available, at our cost. We aim to deliver the original ordered item to you within a normal delivery timeframe. If the item is out of stock, we will refund you 100% of the purchase price and shipping costs.All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify us within 24 hours of receiving your items by phone at 1300 00 STYL or email: firstname.lastname@example.org. In the event that the items have been damaged, please ensure you all have a record of the driver's name. If a package or box appears damaged, Please write 'PENDING INSPECTION' or 'APPEARS DAMAGED' on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit.
Returned goods must be unused and in the original condition shipped to you.
Refunds: If your original payment was made online, you will receive a refund against your Credit Card or PayPal account. If your payment was made by EFT, cash or cheque, we will credit funds via EFT to your nominated bank account. We will notify you by email to confirm we have processed your refund. Please allow 3 business days to receive your refund to our account.The value of any refund will be the purchase price you paid less any shipping costs incurred.
How long do I have to return my order?
Damaged goods: (see Damaged Goods section)
You must notify us within 24 hours and we will organize return shipping within 7 days.‘Change of mind’ returns for store credit: You have 14 days from date of receiving your items to change your mind for store credit. If authorized, you must arrange return of unwanted item/s within 7 days. (See ‘Change of Mind’ returned items policy)If you receive an incorrect item: you must notify us within 24 hours of receipt. We will then organize return shipping of the incorrect item within 7 days, and the correct item will be shipped to you according to our standard shipping timeframes. Manufacturer’s Fault or Damage: you must notify us within 24 hours of receiving the item. We will then organize return shipping of the damaged item within 7 days, and have the correct item shipped to you according to our standard shipping timeframes.
Returns & Refunds for ONLINE ONLY products:
For ‘online only’ products, if you change your mind and want to cancel your order BEFORE it has been dispatched from our warehouse, you will receive a full refund.Once an order is on its way, you can claim a refund, minus a 20% re-stocking fee and the original shipping costs, so long as you return your item to our warehouse undamaged, unassembled and in its original packaging within 14 days of receiving it.
Your consumer rights:
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage as a result of a late delivery of your order.