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1300 00 STYL

FREE LOCAL DELIVERY (BRISBANE METRO)

is bone inlay ethical

Important note regarding Bone Inlay: All the camel and/or buffalo bones used in our pieces are ethically sourced and derived from animals that have died from natural causes or in the RAJASTHAN muslim people eat the camel so after they use the bone for making the beautiful bone inlay furniture. Our manufacture adheres to strict government checks - samples from bones used in our products are sent to the Wild Life Department where a "no objection" certificate must be issued prior to cargo being released and our goods dispatched to Australia

GENERAL QUESTIONS

Can I view your products in person?

Yes! We have a warehouse in the vibrant inner-city suburb of West End, Brisbane. Designers, retailers and customers are welcome to view our fantastic range of furniture and homewares and visit our showroom during opening hours.

Open 7 days a week: 9:00am - 4:30pm

You will find our store address HERE.

Please note that it is not always possible to have every item on display in each showroom, so if there is particular product that you are interested in feel free to contact our Customer Service team on 1300 00 STYL to find out if it is on display.

Do your products come assembled?

Unless otherwise stated, STYL Living furniture will be delivered to you pre-assembled.

If a product does require assembling, this will be clearly listed on the Product page. Once you have purchased the item, you will receive simple step-by-step instructions on how to assemble it. Please call our customer service line on 1300 00 STYL if you require additional information regarding specific item assembly.

We do offer a premium assembly service for metro areas. A STYL Living representative will come to your home or office, unpack and assemble your goods and remove any rubbish. Please contact our customer service team on 1300 00 STYL or at sales@stylliving.com.au for a quote.

Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

What is the STYL Living warranty?

STYL Living provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The warranty period commences from the date that goods are received and runs for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way.

If a replacement item due to a warranty claim is deemed necessary, replacement goods can be shipped to an address within Australia only. The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates.

How much is delivery?

At checkout, in the 'Delivery Info' section there is space to enter your postcode and quantity of items to get an estimate of shipping costs to your area.

If our shipping calculator is unable to calculate your shipping, please call our customer service team on 1300 00 STYL to obtain a price for delivery.

All deliveries freight charges are calculated depending on the size of the order and the delivery address. (Some orders must be delivered by a 2 or 3-man crew for safety reasons and to ensure you receive the best service possible).

We select professional couriers and furniture removalists for bulky items to ensure the best service possible for you. All shipping costs are inclusive of insurance. 

Depending which product(s) you’ve purchased, you may be able to pick up your order free of charge from either our West End (QLD) warehouse. *Please note: Due to OH&S requirements, this service is available for non-bulky items only.

Products marked ‘online only’ cannot be picked up from our showrooms or warehouses.

Please use this table as a guide only when calculating shipping for your order.

*Note, when ordering multiple items, the shipping price may increase to the next size.

You can use our shipping calculator on the shopping cart page to confirm the total actual shipping cost for your order. 

Do I need to be at home to accept my delivery?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.

You are able to give an ‘Authority to Leave’ for Couriers in your delivery instructions at checkout. However, we will not be liable for the condition of any items left outside of your home at delivery.

Can I pick up my order?

Most in-stock products can be collected from our West End, Brisbane warehouse at no charge.

Please note that we do not carry excess stock at the showroom for you to take home. When ordering in bulk or multiples of the same item, please call in advance to ensure we have the stock you need on hand at our showroom.

Products marked ‘online only’ cannot be picked up from our showrooms or warehouses. These items must be delivered directly to your door. 

What is your Delivery policy?

Deliveries for non-bulky and non-fragile goods are to your front door only.

For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

What is your Bulky Goods Delivery Policy?

Exceptionally bulky and heavy goods, such as stone tables or large cabinets, will be delivered by furniture removal specialists directly to you.

Due to OH&S restrictions and the significant weight of these products, we are only able to deliver bulky items to the front door, or just inside, of ground floor premises, or to load it into a suitable lift with easy ground floor access.

*Please note we’re unable to carry this product up a steep driveway, up or down stairs or to carry it if there’s no parking at the front of your premises. In these circumstances, alternative arrangements will need to be made at your own expense. 

Where does STYL LIVING ship to?

We are able to deliver to any address within Australia.

Unfortunately we are not able to ship internationally at this time. If you would like to organise your own international shipping, we can deliver your item to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our West End (QLD) warehouse with onwards shipping to be arranged by yourself.

PAYMENT POLICY

What payment methods do you accept?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express), Cash, EFTPOS and Paypal.

All payments are charged in AUD.

Please note goods will not be dispatched until full payment has been received by STYL Living.

How do I see my order information once I've placed my order?

A confirmation email including your order information and invoice will be emailed to the email address provided at checkout.

If you have misplaced your confirmation email you are also able to log into your account via our online shop and view your past orders. From her you may access and print off your invoice.

Can I change or cancel my order after I've placed it?

If you want to cancel or change your order immediately after completing the purchase transaction, you may contact our Customer Service team via telephone on 1300 00 STYL or email to: sales@stylliving.com.au.<.p>

*Please note that once items are shipped, this service is no longer available.

What happens after I place my order online?

After your order is placed online, you will receive a confirmation email with your order details.

When your order is processed, we will notify you by email and/or SMS at the time when your order has reached our warehouse and is preparing to ship.

We will also contact you by email, SMS or phone when your order has shipped with the relevant tracking information.

RETURNS/EXCHANGE/CANCELLATION & DAMAGES POLICY

‘Change of Mind’ Returns/Exchange

Changed your mind? It happens!

We’re happy to issue you with a store credit to the value of your original purchase (less the amount for freight) within 14 days of receipt of your order so you can choose something else that suits you better.

*However, if your goods have been assembled and the packaging has been removed we cannot accept a ‘change of mind’ return.

‘Change of Mind’ return item/s must be delivered to our Brisbane warehouse in unmarked condition within its original packaging within 7 days once your Return has been authorized. When we have received the goods, we’ll issue you a store credit so that you can start shopping again. 

Items that cannot be exchanged or refunded for “change your mind” include:

  1. Custom order or special order
  2. Electrical products,
  3. Orders shipped overseas,
  4. Sale items

Please check the Shipping & Returns tab on the specific item you are ordering.

In order to complete a ‘change of mind’ return, you must contact us within 14 days of receiving your order via email only to sales@stylliving.com.au

You will need to advise us in writing of:

  • your name
  • order number
  • the product you wish to return. and
  • the reason for return.

We can then authorize your return and provide return shipping instructions.  Items cannot be returned or exchanged without prior notice and authorisation by STYL Living.

Returned items must then be returned in full original packaging to our warehouse address:

STYL Living
49 Vulture Street 
West End, QLD, 4101

MAP

Once your returned item has been authorized for return and your returned item has been received, you will be offered the option of an exchange or store credit, according to your preference.

The value of your return will be the purchase price you paid less any shipping costs incurred.  

Please Note: we are unable to issue refunds for ‘change of mind’ returns, only store credit.

 

 

How to organize your Return

  • The initial delivery cost is non-refundable.
  • You are also responsible to pay for the return shipping of your item. 

If we have provided free shipping or discounted your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location.  Please contact us prior to making a purchase if you would like to be advised of the possible return shipping charges.

  • You are responsible for the return shipping of the item to the STYL Living Warehouse.
  • All items must be returned unused, and in re-saleable and original condition.
  • Items also must be returned in original packing and care taken with re-packing to avoid any damage during transit.

You may return your item using your delivery carrier of choice such as Australia Post or a courier.  We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, and any loss or damage to the item.

Cancellation Policy

Cancellation of an order is not permitted if a courier has been dispatched to collect your order from our warehouse.

Contact us immediately if you wish to cancel an order.  Please check the “Shipping & Returns” tab on the product page for the specific returns policy for the item you have purchased. Please also see our general returns/exchange policy.

Manufacturer’s Fault or Damage

We make a quality inspection of all orders prior to shipping them to you.

If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by phone at 1300 00 STYL or email: sales@stylliving.com.au. We also request that you provide digital photographs of the damage or faulty item.

Once we have received your request and it has been processed by our staff, we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs.

If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

Please note that we cannot accept returned items without prior notification and an authorisation code. All claims must be reported within 24 hours, to abide with our terms and conditions.

You received the incorrect item

Please contact us within 24 hours of receipt of delivery if you receive an incorrect item from what you ordered. We will organise collection and re-delivery of the correct item if available, at our cost.

We aim to deliver the original ordered item to you within a normal delivery timeframe. If the item is out of stock, we will refund you 100% of the purchase price and shipping costs.

All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you

Delivery damage

You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify us within 24 hours of receiving your items by phone at 1300 00 STYL or email: sales@stylliving.com.au.   

In the event that the items have been damaged, please ensure you all have a record of the driver's name. If a package or box appears damaged, Please write 'PENDING INSPECTION' or 'APPEARS DAMAGED' on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

Refunds

If your original payment was made online, you will receive a refund against your Credit Card or PayPal account.

If your payment was made by EFT, cash or cheque, we will credit funds via EFT to your nominated bank account.

We will notify you by email to confirm we have processed your refund. 

Please allow 3 business days to receive your refund to our account.

The value of any refund will be the purchase price you paid less any shipping costs incurred.

How long do I have to return my order?

Damaged goods: (see Damaged Goods section) you must notify us within 24 hours and we will organize return shipping within 7 days.

‘Change of mind’ returns for store credit: You have 14 days from date of receiving your items to change your mind for store credit. If authorized, you must arrange return of unwanted item/s within 7 days. (See ‘Change of Mind’ returned items policy)

If you receive an incorrect item: you must notify us within 24 hours of receipt. We will then organize return shipping of the incorrect item within 7 days, and the correct item will be shipped to you according to our standard shipping timeframes.

Manufacturer’s Fault or Damage: you must notify us within 24 hours of receiving the item. We will then organize return shipping of the damaged item within 7 days, and have the correct item shipped to you according to our standard shipping timeframes.

Returns & Refunds for ONLINE ONLY products:

For ‘online only’ products, if you change your mind and want to cancel your order BEFORE it has been dispatched from our warehouse, you will receive a full refund.

Once an order is on its way, you can claim a refund, minus a 20% re-stocking fee and the original shipping costs, so long as you return your item to our warehouse undamaged, unassembled and in its original packaging within 14 days of receiving it.

Your consumer rights

The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Late delivery

A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage as a result of a late delivery of your order.

SHIPPING INFORMATION

Shipping prices

Please use this table as a guide only when calculating shipping for your order.

*Note, when ordering multiple items, the shipping price may increase to the next size.

You can use our shipping calculator on the shopping cart page to confirm the total actual shipping cost for your order. 

General shipping information

Please provide an address where deliveries can be made during normal business hours. You can track your order to make sure that someone is at home to accept the delivery, or you may provide other delivery instructions at checkout.

*In some instances, if the courier is unable to deliver to the address on the specified day, your order may incur a re-delivery fee, so making sure that you know the date of your delivery, and make relevant plans for someone to be at your home/place of delivery is important!

*Please note we do not ship to PO Boxes.

Authority to leave

You may provide delivery instructions at the checkout giving authority for your item in to be left at the front door or another safe spot (in the Order Comments field during the checkout process). 

We recommend this option if you are in a hurry to receive your order, as if you miss a delivery you may have to arrange for a re-delivery with the couriers which takes extra time. Please note we do not take responsibility for loss or damage for orders that the courier has been given authority to leave. 

Stairs & limited access

If your furniture is being delivered to where there is restricted or difficult access, such as an apartment block, high rise or up/down stairs, you need to notify us. In some such circumstances, additional shipping/delivery charges may apply. Please give us clear delivery instructions at the time when you place your order in the Order Comments.

Exceptionally bulky and heavy goods, such as stone tables or large cabinets, will be delivered by furniture removal specialists directly to you.

Due to OH&S restrictions and the significant weight of these products, we are only able to deliver bulky items to the front door, or just inside, of ground floor premises, or to load it into a suitable lift with easy ground floor access.

*Please note we’re unable to carry this product up a steep driveway, up or down stairs or to carry it if there’s no parking at the front of your premises. In these circumstances, alternative arrangements will need to be made at your own expense.

Re-delivery fees

Particularly for large items or furniture deliveries, some carriers charge re-delivery fees if the customer is not home to accept the delivery.  Re-delivery fees are the responsibility of the customer.

We aim to manage this as smoothly as possible by advising you when your item will be delivered, and provide tracking details where possible so that you may track your delivery and avoid any re-delivery charges.

Signature on delivery

All orders require a signature on delivery. If authority to leave is given signature on delivery is not required. Please nominate a delivery address where the item can be delivered and signed for during normal business hours. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.

International orders

If you are located outside of Australia and wish to place an order, we may be able to ship to you, please contact us with details on your Country and postcode/zip code along with details of the pieces that you are interested in.

Delivery Types

Small Size orders: picture frames, throws, several cushions, lamp bases etc.*

This includes small homewares that can be shipped in a satchel or small box. These orders will be sent with a courier or in some cases Australia Post.

You can track your order to make sure that someone is at home to accept the delivery, or you may provide other delivery instructions at checkout.

 

Medium Size orders: rugs, storage baskets, multiple sets of cushions, small furniture.*

Medium-sized orders are sent via courier.

Please provide an address where deliveries can be made during normal business hours. You can track your order to make sure that someone is at home to accept the delivery, or you may provide other delivery instructions at checkout.

 

Large Size orders: bedside & side tables, large lamps, mirrors.*

This Delivery type includes larger homewares and small furniture items. Large orders are sent via courier.

Please provide an address where deliveries can be made during normal business hours. You can track your order to make sure that someone is at home to accept the delivery, or you may provide other delivery instructions at checkout.

 

Furniture/Bulky Item Delivery: chests of drawers, cabinets, coffee & console tables, armchairs, sofas.*

Furniture or bulky items require special handling. Depending on the item that you have ordered, it will be sent via furniture carrier or courier.

Please provide an address where deliveries can be made during normal business hours. You can track your order to make sure that someone is at home to accept the delivery, or you may provide other delivery instructions at checkout.

*Re-delivery charges may apply with selected carriers if you are not home to receive your order.

Delivery Areas

Metro Areas:

For heavy items, this will usually include a 2-man delivery service in metro areas. In these instances, the furniture piece will be placed inside your home for you. You will be contacted in advance to confirm a suitable day and approximate timeframe for your delivery.

Please note our policy for Exceptionally Bulky Items.

For lighter bulky items such as chairs or coffee tables, you may receive your delivery via courier – where you are able to track your delivery as it is being prepared for shipment and when it is expected to arrive.

In both cases someone will need to be available to receive the order.

 

Regional & Country Areas:

The 2-man delivery service with specified time of delivery is not always available in regional and country areas. In such cases, you may be required to assist the driver with unloading your items.

For lighter bulky items such as dining chairs/ side tables etc., this may be delivered with a courier service. Our company will contact you prior to delivery to advise what service is available in your area.

For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

 

Country/Remote Areas: 

If you are located in a country or remote area, you may require a tailored delivery quote specific to your order. Please contact us by phone or email to request a delivery quote that suits your circumstances.

Shipping/Dispatch

We deliver Australia-wide, using a range of carriers depending on the size and location of your order. Orders are dispatched from our warehouse.

We aim to manage this process as smoothly as possible. Please provide a delivery address where deliveries can be made during normal business hours (Monday to Friday, 9am -5pm).

*Please note we do not post to P.O. Box post office addresses.

 

Dispatch times:

We have listed approximate product dispatch times for each product below. This time will vary depending on the number of items ordered and the size of the item (some large items will take longer).

Items are generally dispatched from our warehouse within 1-2 days. Please take into account both the dispatch & shipping lead times to gauge your approximate delivery date.

If a delay does occur, we will notify you by phone or email. Closer to the date of your delivery, you will be able to track your order via the courier company’s tracking code.

Shipping times (Guide)

Estimated Shipping times for your order are as follows,

NSW
Sydney metropolitan: 2-4 business days
NSW Regional Areas (including ACT): 3-5 business days

VICTORIA
Melbourne metropolitan: 2-4 business days
VIC Regional Areas: 3-5 business days

QUEENSLAND
Brisbane/Gold Coast metropolitan: 2-4 business days
QLD Regional Areas: 5-10 business days

SOUTH AUSTRALIA
Adelaide metropolitan: 3-5 business days
SA Regional Areas: 5-10 business days

WESTERN AUSTRALIA
Perth metropolitan: 3-5 business days
WA Regional Areas: 8-14 business days

NORTHERN TERRITORY
Darwin metropolitan: 7-10 business days
NT Regional Areas: 8-14 business days

TASMANIA
Hobart metropolitan: 7-10 business days
TAS Regional Areas: 8-14 business days

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